Delivery Terms and Conditions

Please check our Delivery Terms and Conditions due to the Covid-19 coronavirus outbreak

 Orders to mainland UK: 

  • Due to the coronavirus outbreak, we have had to make temporary changes to our stocking and delivery arrangements.
  • We had to suspendour next-daydelivery option.
  • Due to the outbreak, we have had to take certain measures to ensure that we are able to handle the resulting increase in demand for deliveries, while also transporting your order to you in a timely manner.

We are working hard with our supply partners to ensure there are no stock shortagesand that remain able to offer our entire product range without compromising on quality.

Orders costing more than £50 are shipped free of charge (excluding VAT). Our free deliveries normally take up to five working days to arrive.

Orders costing less than £50 are charged according to the option selected:

  • Royal Mail standard delivery (6-7 working days): Flat fee of £2.99. 

 

Mainland UK (except for Scottish Highlands)

Order value

Charge

Standard delivery
(6-7 working days)

£0.00–£49.99

£2.99

Standard delivery
(6-7 working days)

£50.00

£0.00

 

Orders to Scottish Highlands, Northern Ireland and outlying islands:

Shipping under 2kg: Free

Shipping  2kg- 25kg: £13

Shetland Islands (ZE postcode): £13

Northern Ireland (BT postcode): £13

Jersey, Guernsey and Isle of Man: £13

DHL UK delivery exceptions: 

Some postcodes in the UK are excluded from normal delivery times. This means deliveries may take longer than 24 or 48 hours, or that delivery services may not be available at all.

For further information on shipping outside the UK, please see our European and International Shipping Rates page. Please note that for international orders, all excise duties and taxes must be paid by the customer.

Late Deliveries (UK):

If your order is delivered late, you may be entitled to a refund of delivery costs. Royal Mail 48, Royal Mail tracked express, FedEx’s standard service and DHL’s standard service are not guaranteed services, and will be refunded only if time delays are unreasonable.

Guaranteed next-day services (Royal Mail Special Delivery, DHL next-day service and any other special timed services) always include entitlement to a full refund, no questions asked. Please note that all orders for next-day services must be placed before 8:30am to ensure delivery. If late delivery means the goods are no longer required, a refund will be issued for the full order, provided that the order is not accepted upon delivery.

Hatton Hill Organic cannot be held accountable for late deliveries if the courier is at fault. We will not offer compensation or be held accountable unless we have signed a contract guaranteeing delivery. If you require such a legally-binding contract, arrangements must be made at least two days in advance.

 

Orders for international shipping by Hatton Hill 

All Hattonhill.com orders are shipped from our UK warehouses to your country by air freight. The estimated delivery window provided by Hatton Hill Organic reflects the time required for most standard deliveries. However, some orders may occasionally be subject to longer transit times due to air freight delays, customs procedures and other unforeseen circumstances beyond the control of Hatton Hill Organic.

Hatton Hill international shipments up to 2kg 

Asia orders
Standard delivery
(5-8 working days)

Order 

Charge

Bahrain, British Indian Ocean Territory, Brunei, China, Christmas Island, Cocos (Keeling) Islands, Hong Kong, Iran, Israel, Japan, Kuwait, Lao People's Democratic Republic, Macau, Maldives, Myanmar, Occupied Palestinian Territories, Qatar, Russia, Saudi Arabia, Singapore, South Korea, Taiwan, Thailand, United Arab Emirates

Max 2kg

£20.00

 

Europe orders
Standard delivery
(3-7 working days)

Order 

Charge

Aland Islands, Albania, Andorra,  Austria, Belarus, Belgium, Bosnia and Herzegovina, Bouvet Island, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Holy See (Vatican City State), Hungary, Iceland, Ireland, Italy, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mayotte, Republic ofMoldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Réunion, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard and Jan Mayen, Sweden, Switzerland, Turkey, Ukraine

Max 2kg

£14.00

 

North America & Central America orders
Standard delivery
(4-9 working days)

Order 

Charge

Anguilla, Antigua and Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, Canada, Cayman Islands, Costa Rica, Cuba, Curaçao, Dominica, Dominican Republic, El Salvador, Grenada, Guatemala, Haiti, Honduras, Jamaica, Martinique, Mexico, Montserrat, Nicaragua, Panama, Saint Barthélemy, Saint Kitts And Nevis, Saint Lucia, Saint Martin, Saint Pierre And Miquelon, Sint Maarten, St. Vincent, Trinidad and Tobago, Turks and Caicos Islands, United States, United States Minor Outlying Islands, Virgin Islands

Max 2kg

£20.00

 

South America orders,
Standard delivery
(4-10 working days)

Order 

Charge

Argentina, Bolivia, Brazil, Caribbean Netherlands, Chile, Colombia, Ecuador, Falkland Islands (Malvinas), French Guiana, Guyana, Netherlands Antilles, Paraguay, Peru, Suriname, Uruguay

Max 2kg

£20.00